FAQs
Before reaching out to us, we recommend checking our FAQ section, as it may already have the answers you’re looking for. If you can’t find what you need and would like to get in touch, please email us at: info@dysere.com
When will my order arrive?
Most orders are processed within 2–4 business days after placing your order, excluding orders made on weekends (Friday–Sunday). Orders placed over the weekend will be processed on the next business day (Monday).
Once your order has been shipped, you’ll receive a confirmation email to the address provided during checkout. This email will include your tracking number. All orders are shipped with full tracking from the warehouse closest to your location.
We work with shipping partners such as Royal Mail, Hermes, and Yodel.
Estimated delivery times:
USA & Canada: 5–10 business days
Europe: 7–12 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days
Delivery times may vary during peak shipping periods, national holidays, or due to COVID-19.
Has my order been shipped yet?
Orders are typically shipped within 2–4 business days, sometimes sooner. You’ll receive a shipping confirmation email once your order is on its way. Please check your spam/junk folder in case the email ends up there. If you can’t find the email or think you may have deleted it, contact us at info@dysere.com, and we’ll provide real-time updates on your order status.
What should I do if my item arrives damaged or broken?
If your product arrives damaged, please take photos and send them to us at info@dysere.com. While we ensure that all items are securely packaged, we are not responsible for damage to boxes, cases, or other packaging materials. The handling of packages during transit is the responsibility of the carrier.
I ordered multiple items, but only one arrived. Why?
If you’ve ordered multiple items, they may be shipped separately from different warehouses. This means you might receive one item before the others. Don’t worry—your remaining items are on their way!
Can I cancel or change my order?
We always do our best to accommodate cancellations, but if your order has already been processed or shipped, we won’t be able to cancel it. If you’d like to make changes to your order, please contact us as soon as possible. We’ll do our best to help, provided your order hasn’t already been shipped. If it has, you’re welcome to return the item once it arrives.
My order hasn’t arrived yet. What should I do?
Don’t worry—your order is on its way. If it’s been more than 4 weeks since your order was shipped, please contact us, and we’ll investigate. We ask that you allow this time before reaching out. If necessary, we can offer a refund or resend your order.
I entered the wrong delivery address. Can I update it?
If you’ve provided an incorrect delivery address, please contact us immediately at info@dysere.com. If your order hasn’t been processed or shipped yet, we can update the address. However, if it has already been shipped, we won’t be able to make changes.
Why didn’t I receive a confirmation email after placing my order?
It’s possible that our email ended up in your spam or junk folder, so please check there first. If you still can’t find it, let us know, and we’ll resend it.
I don’t have a tracking number. When will I receive it?
Your tracking number is usually included in the shipping confirmation email. If you don’t see it, email us at info@dysere.com, and we’ll provide an update. Please allow 1–3 days for the tracking information to appear in the carrier’s system.
What payment options do you accept?
We accept all major credit and debit cards through the Stripe-powered Shopify Payment system.