Refunds & Returns Policy

At DYSERE, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.

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Return Window

We offer a 60-day money-back guarantee from the date you receive your order.

If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

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Eligibility for Returns

To qualify for a return, your item must be:Unused, unopened, and in its original packaging
In the same condition as when you received it
Accompanied by a receipt or proof of purchase

Non-Returnable Items:

• Opened or used products (for hygiene reasons)
• Items purchased on final sale or with discount codes (unless defective)
• Gift cards

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Refunds Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days back to your original payment method.

Note: Shipping costs are non-refundable. If you receive a refund, the shipping fee will be deducted from your total.

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Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need an exchange, email us at info@dysere.com with photos of the issue.

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Return Shipping

• Customers are responsible for covering the return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure we receive your return.

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Need Help?

If you have any questions about our Refund & Returns Policy, feel free to contact our customer support at contact page.

Email: info@dysere.com